Something wrong?
We will fix it.

If your order arrives damaged, leaking, or is not what you ordered, email hello@perryshoney.com.au within 14 days of it arriving, with your order details and a photo.

We will send a replacement or give you a full refund, including postage, whichever you prefer. You do not need to send the bottle back.

If there is something wrong with the honey itself, let us know and we will make it right. Under Australian Consumer Law you are entitled to a refund or replacement if a product has a major problem, and nothing in this policy changes that.

Crystallisation is not a fault. Raw honey naturally sets over time, especially in cooler weather. Stand the bottle in warm water for twenty minutes and it softens again.

Because honey is a food product, we cannot take back opened or unwanted bottles for a change of mind.

Refunds go back to the card you paid with. They usually show in your account within 5 to 10 working days, depending on your bank.

Email hello@perryshoney.com.au. We will reply within a couple of working days.